Inside a seamless luxury stay at The Apurva Kempinski Bali with Samsung Hospitality TVs
The Apurva Kempinski Bali enhances its luxury experience with Samsung Hospitality TVs and LYNK Cloud, offering personalized digital services that complement its five-star amenities.
Situated atop the cliffs of Nusa Dua in Bali, Indonesia, The Apurva Kempinski Bali offers a luxurious retreat that combines grand Balinese architecture with breathtaking ocean views. The resort is committed to providing a meticulously curated experience where every detail, including digital touchpoints, is designed to enhance guest satisfaction.
The resort has integrated Samsung Hospitality TVs and LYNK Cloud technology to elevate its five-star service, ensuring a seamless, personalized experience for each guest. “We believe personalized service and elegance should extend into the digital space, ensuring each interaction reflects the warmth and refinement our guests expect,” said Eva Gepak, Executive Assistant Manager at The Apurva Kempinski Bali.
The resort features 475 guest rooms, suites, and villas, each offering a blend of craftsmanship, cultural elements, and modern comfort. Samsung Hospitality TVs (HBU8000 model) are installed in every room, providing 4K picture quality in a sleek AirSlim design that complements the interiors. With built-in Google Cast, guests can stream content from their Android and iOS devices directly to the screen, eliminating the need for additional dongles or login steps.
“Guests appreciate ordering services directly from the in-room TV and how easily they can stream their own content, just like at home,” Gepak noted. “The technology enhances comfort and makes their stay feel more personal.”
Upon arrival, guests are greeted by personalized on-screen features that help them settle in and explore the resort. Welcome messages, amenity highlights, and timely recommendations are easily accessible, powered by LYNK Cloud, which keeps these digital touchpoints polished and unobtrusive.
Samsung’s display technologies extend beyond guest rooms, maintaining a coordinated and consistent experience across the resort. Through LYNK Cloud’s centralized platform, staff can manage TVs and digital signage, update messaging remotely, and ensure the smooth, coordinated service expected of a five-star destination.
“This collaboration shows how connected displays, cloud platforms, and thoughtful design elevate an exceptional property into a digitally empowered resort, setting a new benchmark for luxury hospitality in Asia,” said Kelly Zakaria, IT Manager at The Apurva Kempinski Bali.
In the realm of hospitality, technology is most effective when it seamlessly integrates with the guest experience. At The Apurva Kempinski Bali, Samsung Hospitality TVs provide a modern digital layer to an experience defined by warmth and detail. “Working with Samsung has been an outstanding experience,” Zakaria added. “From consultation and technical setup to post-installation support, every step was guided with clarity and care.”